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Troubleshooting Errors

You've reached this page after encountering an error with Mentionlink. This guide will help you resolve common issues.

HTTP 400 Bad Request

data-domain="website.com" placeholder found

Description: When you embed the Mentionlink script, you need to replace the website.com placeholder from the data-domain="website.com" attribute with your actual domain.

Resolution: Update the data-domain="website.com" attribute with the correct domain name. If you're using the WordPress plugin, you'll find this setting on our plugin's settings page.

HTTP 403 Forbidden

url not allowed/blocked

Description: The Mentionlink script is embedded on your site, your domain is configured correctly, but your tenant's configuration is actively blocking certain pages on your website.

Resolution:

This is probably expected as we have likely discussed before to block Mentionlink from executing on certain pages during onboarding stage.

HTTP 404 Not Found

tenant not found

Description: The Mentionlink script is embedded on your site, but your domain isn't registered in our system.

Resolution:

  1. Sign up on the Mentionlink Portal;
  2. Contact us at support@mentionlink.com to begin the official onboarding process.

Note

While the Mentionlink script can be embedded on any website, active partnership and registration are required for the service to function properly.