Troubleshooting Errors¶

You've reached this page after encountering an error with Mentionlink. This guide will help you resolve common issues.

HTTP 400 Bad Request¶

data-domain="website.com" placeholder found¶

Description: When you embed the Mentionlink script, you need to replace the website.com placeholder from the data-domain="website.com" attribute with your actual domain.

Resolution: Update the data-domain="website.com" attribute with the correct domain name. If you're using the WordPress plugin, you'll find this setting on our plugin's settings page.

HTTP 403 Forbidden¶

url not allowed/blocked¶

Description: The Mentionlink script is embedded on your site, your domain is configured correctly, but your tenant's configuration is actively blocking certain pages on your website.

Resolution:

This is probably expected as we have likely discussed before to block Mentionlink from executing on certain pages during onboarding stage.

HTTP 404 Not Found¶

tenant not found¶

Description: The Mentionlink script is embedded on your site, but your domain isn't registered in our system.

Resolution:

1. Sign up on the Mentionlink Portal;
2. Contact us at support@mentionlink.com to begin the official onboarding process.