Troubleshooting Errors¶

You've reached this page after encountering an error with Mentionlink. This guide will help you resolve common issues.

HTTP 202 Accepted¶

queued for processing¶

Description: Not an error. The first time we see one of your pages we accept it for processing and answer straight away rather than making the visitor wait on it. The mentions are produced on our queues in the background.

Resolution: None needed. The script does not wait around for the results: processing takes long enough that the visitor has usually left the page by the time it finishes, so the mentions appear on the next view of that page instead, served from the warm cache.

HTTP 429 Too Many Requests¶

write operation limit exceeded¶

Description: Not an error either. It means an identical request is already queued up — another visitor on the same page, or another tab — so we decline to process the same page twice.

Resolution: None needed, for the same reason as the 202 above.

HTTP 400 Bad Request¶

data-domain="website.com" placeholder found¶

Description: When you embed the Mentionlink script, you need to replace the website.com placeholder from the data-domain="website.com" attribute with your actual domain.

Resolution: Update the data-domain="website.com" attribute with the correct domain name. If you're using the WordPress plugin, you'll find this setting on our plugin's settings page.

HTTP 403 Forbidden¶

url not allowed/blocked¶

Description: The Mentionlink script is embedded on your site, your domain is configured correctly, but your tenant's configuration is actively blocking certain pages on your website.

Resolution:

This is probably expected as we have likely discussed before to block Mentionlink from executing on certain pages during onboarding stage.

HTTP 404 Not Found¶

tenant not found¶

Description: The Mentionlink script is embedded on your site, but your domain isn't registered in our system.

Resolution:

1. Sign up on the Mentionlink Portal;
2. Contact us at support@mentionlink.com to begin the official onboarding process.